Refund & Returns Policy — Comfolife
At Comfolife, your satisfaction is our top priority.
We want you to feel confident and comfortable with every order you place.
To ensure a smooth and worry-free shopping experience, we offer a simple and transparent return & exchange policy.
⭐ Easy Returns & Exchanges (Within 3 Days of Delivery)
If the product you received is:
Wrong item
Damaged or defective
Incorrect size
Not matching the description
You can request a Return or Exchange within 3 days of receiving your order.
We will happily assist you with a replacement or adjustment.
⭐ Conditions for Return/Exchange
To be eligible for a return, please make sure that:
The product is unused and unwashed
Tags, labels, and original packaging are intact
You contact us within 3 days of product delivery
You provide clear photos/video as proof (for faster verification)
Products that are used, washed, or altered cannot be returned.
⭐ Refund Policy
Please note:
We currently provide refunds only for cases where the product is unavailable for replacement or if your issue is valid and approved after review.
Refunds are processed through bKash/Nagad within 3–7 working days after confirmation.
⭐ Exchange Policy
If you received the wrong size or want to exchange the item, we will arrange an exchange based on stock availability.
Exchange delivery charges may apply depending on the location.
If the exact item or size is not available, you can select another product of similar value.
⭐ What You Should Check Upon Delivery
We encourage you to check the product in front of the delivery person to ensure:
Right item delivered
Size matches your order
No damage or defects
Fabric & color same as shown
This helps avoid any confusion later and speeds up the return/exchange process.
⭐ Non-Returnable Items
The following items cannot be returned or exchanged:
Used or washed products
Items damaged due to customer handling
Products without original tags/packaging
Clearance or discounted items (if mentioned)
⭐ How to Request a Return or Exchange
Simply contact us through:
📩 Facebook- https://www.facebook.com/ComfoLife.shop
📞 WhatsApp- 01872277771
Send us your order number, issue details, and photos, and our support team will guide you step by step.
⭐ Our Commitment to You
At Comfolife, we value honesty, transparency, and customer happiness.
We carefully inspect every product before shipping, but if anything goes wrong, we are always here to help.
Your trust means everything to us, and we promise to make your shopping journey smooth, safe, and enjoyable.